Food Safety & Policy
To deliver on our trusted brand status, Heinz has implemented consistent, comprehensive global food safety management processes across our supply chain. This includes the application of our two internally designed risk management tools: our Quality Risk Management Process for controlling residual risk at factories and co-packers; and our Global Supplier Quality Management Program, which highlights and manages potential hazards throughout the supply chain. At the end of 2013, Heinz had approximately 5,500 suppliers that provided packaging and ingredients to Heinz, 68 Company-owned factories and 300 co-packers.
Global Quality Management Programs
Our global Supplier Quality Management program helps mitigate the risk associated with each ingredient that we procure and also allows us to categorize our suppliers based on risks posed. Based on these risk assessments, we determine the level of scrutiny to which each supplier is exposed. We have a trained, calibrated and competent team of supplier auditors based all around the world consistently enforcing Heinz standards. We measure compliance with this process to ensure that all suppliers are approved by quality and that everything we buy is covered by a written specification that is signed, understood and agreed by the supplier. We have been applying absolute rigor to the system and maintaining compliance levels at 100%.
We use our Quality Risk Management Process (QRMP) to drive consistent best practices at our factories and co-packers. This process is a proactive quality management system that focuses and directs activities at our factories and co-packers to control food safety hazards. This process is based on internal and externally recognized quality standards, including ISO 9001, ISO 2200 and Hazard Analysis and Critical Control Points (HACCP), a food safety risk assessment process focused on controlling biological, chemical and physical hazards within the food chain.
As our Company’s key Food Safety & Quality leading measure, this correlates well with our lagging measures of Product Recalls and Consumer Complaints. In order to continually improve the effectiveness and efficiency of our performance, a risk-based prioritized improvement plan is developed every year for each plant. In the past two calendar years, the food industry has seen the instance of public recalls rise. Heinz has improved our performance, experiencing only two recalls in the past four years.
Marketing Self-Regulation on Health & Nutrition
Heinz demonstrated our commitment to food safety by maintaining clear and accurate nutrition labeling on our products. Our focus on factual, transparent labeling included informing consumers about potential allergens as well as gluten-free products.
In the United States, Canada, Italy, Indonesia, New Zealand, China and India, all Heinz products carry the mandatory nutrition information. In the UK, in addition to the nutrition information, Heinz also includes salt equivalent labeling, and where space permits, Guideline Daily Amounts. In the Netherlands, Heinz committed to the Energy Logo Initiative which indicates the amount of calories per portion of product.
Charter for Marketing Breast-Milk Substitutes
The H.J. Heinz Company recognizes the importance and the superiority of breast-milk in feeding infants and young children. As is outlined in Company policy, Heinz has developed a worldwide charter of practice for marketing breast-milk substitutes consistent across Heinz Business Units. The aim is to support breast-feeding and to outline principles and requirements to provide safe and adequate nutrition for infants and young children, when breast-feeding cannot be (or cannot be entirely) provided.
Furthermore, as a member of the International Association of Infant Food Manufacturers [IFM], Heinz is committed to the IFM’s Rules of Responsible Conduct. Developed by the IFM to address stakeholder expectations regarding the Industry’s marketing practices for breast-milk substitutes, and introduced in January 2014, the Rules of Responsible Conduct relate to the marketing of breast-milk substitutes and follow-on formula for infants from birth up to the first twelve months of life (unless local law prescribes a different age), and are consistent with World Health Organization (WHO) guidelines.